generativeai
El lanzamiento de ChatGPT en noviembre de 2022 desencadenó una fiebre del oro de la inteligencia artificial (IA) generativa, con empresas que se apresuraron a adoptar la tecnología y demostrar innovación. Muchos de los casos de uso de IA que hoy están arraigados en las empresas utilizan formas más antiguas y establecidas de esta tecnología, como el aprendizaje automático, o no aprovechan las capacidades ‘generativas’ de la IA para generar texto, imágenes y otros datos. Los chatbots heredados, los motores de recomendación de productos y otras herramientas útiles pueden basarse únicamente en for...
CIO
To make the most of AI’s potential, companies need access to data, and for many organizations looking to capitalize on AI for their customer analysis, Salesforce is where that data lives. The company has been a leader in organizing the details of the relationship between businesses and their customers. And now that the AI revolution is here, Salesforce wants to be a prime player in how companies use AI to unlock the patterns and unfilled promises in their databases. This isn’t a new push for Salesforce. The company has been bundling various forms of automation into its Einstein brand since 201...
CIO
The launch of ChatGPT in November 2022 set off a generative AI gold rush, with companies scrambling to adopt the technology and demonstrate innovation. Many of the AI use cases entrenched in business today use older, more established forms of AI, such as machine learning, or don’t take advantage of the “generative” capabilities of AI to generate text, pictures, and other data. Legacy chatbots, product recommendation engines, and several other useful tools may rely only on earlier forms of AI. Some industries such as biotech are finding ways to use gen AI, but many enterprises experimenting wit...
CIO
Enough has been said about generative AI and its capabilities to support and transform business operations, from personalizing customer and employee service to predictive analytics. It’s no wonder more organizations today are implementing genAI across their technology stack given how businesses are always looking for ways to improve productivity and boost efficiency. In this context, the promises of genAI can be enticing, particularly in IT service management (ITSM). Kenneth Gonzalez, Head of Analyst Relations, Freshworks, highlights some key findings from Freshworks’ Freshservice IT Service M...
CIO
Generative AI has been the topic of conversation since OpenAI thrust it into the mainstream. In fact, there are few industries not feeling significant shifts from the technology, from customer service to healthcare and everywhere in between. One only needs to look at the numbers: a recent John Snow Labs study revealed that GenAI budgets have increased significantly from 2023, with nearly 20% of healthcare technical leaders reporting a budget growth of over 300%. It’s not so surprising. When executed correctly, the value of GenAI is undeniable, offering substantial savings in time, money, and r...
CIO
The use of AI in 2024 is swiftly moving in enterprises, transforming and impacting employees and how business gets done across industries. Enterprise CTOs and CISOs understand the need to integrate AI technologies to streamline operations, speed up decision-making, and increase productivity. At the same time, they realize that AI has an impact on people, policies, and processes within their organizations. They want to create the right ethical standards, protect intellectual property, and ensure employees’ (and the company’s) well-being. Finding the right balance is at the top of the list of ch...
CIO
Salesforce and Workday are partnering to build a new AI-based employee service agent based on a common data foundation, and accessible via their respective software interfaces. The new AI-based employee service agent, which is akin to the recently released Einstein Service Agent, uses Salesforce’s Einstein 1 platform as the base and connects to Workday’s AI platform, the companies said in a joint statement, adding that the agent uses large language models (LLMs) to communicate with employees in natural language. The key objective of the partnership, said IDC senior research analyst Erica Spino...
CIO
OpenAI announced on Wednesday a new approach to AI development, one that it said “aligns models to behave safely without extensive human data collection,” although some have raised concerns about AI interacting with AI. The move coincided with an announcement to address questions about safety priorities, following the reassignment of a key safety executive. On Tuesday, OpenAI Chief Executive Sam Altman said that AI safety leader Aleksander Madry is working on “a new research project”, according to anews report from Reuters. Other reports, including one from CNBC, said that Madry was being reas...
CIO
La industria TI tiene una larga historia de proveedores que exageran la funcionalidad de sus productos; sin duda, esto también está sucediendo al dar bombo y platillo a la inteligencia artificial (IA). Ahora, incluso, las empresas usuarias parecen estar exagerando sus capacidades de IA, lo que podría provocarles grandes quebraderos de cabeza. Los responsables de TI de las organizaciones que se plantean la IA están sometidos a una gran presión -por parte de los consejos de administración, otros ejecutivos y el propio mercado- para poner en marcha iniciativas de IA de gran envergadura. Además, s...
CIO
In 2003, Oxford University professor Nick Bostrom asked what happens if you ask a smart AI to make as many paperclips as possible. Say, a paperclip manufacturing CEO deployed an AI with no guardrails, checks, or balances, and asked it to apply its superintelligence to the paperclip problem. According to Bostrom, the AI starts transforming first all of earth, and then increasing portions of space, into paperclip manufacturing facilities. But even an innocuous instruction, like “be helpful,” can cause problems if the AI helpfully assists a hacker to break into corporate systems, or give discount...
CIO
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